Refund Policy

This Refund Policy explains the conditions under which refunds may or may not be granted for products purchased on FrenchFlavorLab.

By making a purchase on go.frenchflavorlab.com, you acknowledge that you have read, understood, and agreed to this Refund Policy.

General Policy for Digital Products

FrenchFlavorLab offers digital products (recipe collection videos, PDF guides, and bonus materials) that are delivered immediately upon purchase via download links or access to a secure member area.

No Refunds After Access

In accordance with Article L221-28 of the French Consumer Code and standard practices for digital content, the right of withdrawal does not apply to digital products once access has been granted.

By completing your purchase and accessing the digital content, you expressly acknowledge and agree that:

  • You waive your right of withdrawal,

  • The digital content is delivered immediately,

  • No refund will be issued once you have accessed the videos, PDFs, or member area.

This policy applies to all digital products sold on FrenchFlavorLab, including:

  • Recipe collection videos (All-In-One Bread or any other collection),

  • PDF guides and bonus materials,

  • Access to exclusive content or member areas,

  • Any downloadable or streamable digital content.

Exceptions - When Refunds May Be Granted

Despite the general no-refund policy, FrenchFlavorLab may grant a refund in the following exceptional circumstances:

1. Technical Issues Attributable to the Seller

A refund may be granted if:

  • You experience a proven technical issue that prevents access to the purchased content,

  • The issue is attributable to FrenchFlavorLab (server failure, broken links, corrupted files, etc.),

  • FrenchFlavorLab is unable to resolve the issue within a reasonable timeframe.

Procedure:

  • Contact support at contact@frenchflavorlab.com within 14 days of purchase,

  • Provide your order number and proof of purchase,

  • Describe the technical issue in detail with screenshots or evidence if possible,

  • Allow FrenchFlavorLab a reasonable opportunity to fix the issue (typically 48-72 hours).

If the issue cannot be resolved, a full refund will be issued.

2. Material Misrepresentation

A refund may be granted if:

  • The product delivered is materially different from what was described on the sales page at the time of purchase,

  • The content is substantially incomplete or missing core components advertised.

This does not include:

  • Subjective dissatisfaction with the content,

  • Change of mind after accessing the material,

  • Expectations that were not explicitly stated in the product description.

Procedure:

  • Contact support at contact@frenchflavorlab.com within 14 days of purchase,

  • Provide specific details about the discrepancy between what was advertised and what was delivered,

  • FrenchFlavorLab will review the claim and may request additional information.

If the claim is found to be legitimate, a full or partial refund may be issued at the sole discretion of FrenchFlavorLab.

3. Duplicate Purchase

If you accidentally purchase the same product twice due to a technical error or payment processing issue:

  • Contact support at contact@frenchflavorlab.com within 14 days,

  • Provide proof of the duplicate transaction,

  • A refund for the duplicate charge will be processed promptly.

4. Payment Processing Errors

If you were charged incorrectly due to a payment processor error (wrong amount, double charge, unauthorized charge):

  • Contact support immediately at contact@frenchflavorlab.com,

  • Provide transaction details and proof of the error,

  • FrenchFlavorLab will work with the payment processor to resolve the issue and issue a refund if appropriate.

What Is NOT Covered by Refunds

The following situations do not qualify for a refund:

Change of Mind

Once you have accessed the digital content, you cannot request a refund simply because you changed your mind or decided you no longer want the product.

Subjective Dissatisfaction

Refunds are not granted based on subjective opinions such as:

  • "I don't like the recipes"

  • "This is not what I expected" (when the product matches its description)

  • "I didn't have time to use it"

  • "The recipes are too difficult/too easy for me"

Failure to Access Due to User Error

Refunds are not granted if:

  • You forgot your login credentials and did not contact support,

  • You experienced technical issues on your end (incompatible device, outdated browser, internet connectivity problems),

  • You did not follow the access instructions provided,

  • You failed to check your spam/junk folder for access emails.

Solution: Contact support for assistance before requesting a refund.

Dietary Results or Outcomes

FrenchFlavorLab cannot guarantee specific health, weight loss, or dietary results from using the recipes.

Refunds are not granted based on:

  • Individual dietary outcomes,

  • Lack of perceived health benefits,

  • Taste preferences or ingredient availability in your region.

The recipes are provided for educational purposes and individual results may vary.

Already Consumed or Downloaded Content

If you have fully downloaded all videos and PDFs, or consumed a significant portion of the content, a refund will not be granted.

Violation of Terms

If your access was revoked due to violation of the Terms of Sale and Use (such as sharing content, unauthorized distribution, or reselling), no refund will be issued.

Refund Request Procedure

If you believe you qualify for a refund under one of the exceptions listed above, please follow this procedure:

Step 1: Contact Support

Email: contact@frenchflavorlab.com

Subject line: "Refund Request - [Your Order Number]"

Include in your email:

  • Your full name,

  • Email address used for purchase,

  • Order number or transaction ID,

  • Date of purchase,

  • Detailed explanation of why you are requesting a refund,

  • Any supporting evidence (screenshots, error messages, etc.).

Step 2: Allow Time for Review

FrenchFlavorLab will review your request within 48-72 hours (excluding weekends and French public holidays).

During this time, we may:

  • Ask for additional information or clarification,

  • Attempt to resolve any technical issues,

  • Verify the details of your purchase and claim.

Step 3: Decision

Once the review is complete, you will receive a response indicating whether your refund request has been:

  • Approved: A full or partial refund will be processed,

  • Denied: An explanation will be provided,

  • Alternative offered: Such as replacement access, extended support, or other compensation.

Step 4: Refund Processing

If your refund is approved:

  • The refund will be processed to the original payment method used for the purchase,

  • Processing time: 5-10 business days depending on your bank or payment provider,

  • You will receive a confirmation email once the refund has been initiated.

Note: FrenchFlavorLab is not responsible for delays caused by payment processors or banks.

Chargebacks and Disputes

Chargebacks

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting FrenchFlavorLab, we reserve the right to:

  • Immediately revoke your access to all purchased content,

  • Suspend or terminate your account,

  • Pursue legal action if the chargeback is found to be fraudulent.

Important: Always contact FrenchFlavorLab support first before initiating a chargeback. Most issues can be resolved quickly and amicably.

Fraudulent Refund Requests

Any attempt to obtain a refund through fraudulent means (false claims, providing fake evidence, abusing the refund policy, etc.) may result in:

  • Denial of the refund,

  • Permanent ban from future purchases,

  • Legal action for fraud.

Promotional Offers and Discounts

If you purchased a product during a promotional period or with a discount code:

  • Refunds (if granted) will be for the amount actually paid, not the original price,

  • Promotional discounts are non-transferable and cannot be applied to future purchases if a refund is issued.

Partial Refunds

In certain cases, FrenchFlavorLab may offer a partial refund rather than a full refund, such as:

  • If only part of the product is defective or inaccessible,

  • If a technical issue affected only certain components,

  • As a goodwill gesture in ambiguous situations.

The decision to offer a partial refund is at the sole discretion of FrenchFlavorLab.

Contact for Refund Questions

If you have any questions about this Refund Policy or need assistance with a purchase, please contact:

Email: contact@frenchflavorlab.com

Response time: 48-72 hours during business days (excluding weekends and French public holidays)

Governing Law

This Refund Policy is governed by French law, including the French Consumer Code (Code de la consommation).

For international customers, local consumer protection laws may also apply. FrenchFlavorLab will comply with applicable laws in the customer's jurisdiction where they provide greater protection than French law.

Associated Contractual Documents

For further information regarding the use of the website, the protection of personal data, or the terms of sale, please consult:

All of these documents are accessible at any time from the footer of the FrenchFlavorLab website.

Together, they constitute an indivisible legal framework, forming the complete contractual agreement between the user and the publisher.

Translations

The website FrenchFlavorLab is available in multiple languages to facilitate understanding for international users.

However, in the event of any discrepancy or difference in interpretation between the translated versions and the French version of this Refund Policy, the French version shall prevail.

Changes to This Policy

FrenchFlavorLab reserves the right to modify this Refund Policy at any time to reflect changes in business practices, legal requirements, or customer feedback.

Any changes will take effect immediately upon publication on the website.

The date of the last update is indicated at the bottom of this page.

Customers are encouraged to review this policy regularly.

Effective Date

This Refund Policy shall take effect on the date of its publication on the website.

Last updated: December 6, 2025